Progress Note Errors

Use this page to determine what to do with each kind of error on a progress note

Wrong Client (Regardless of any other issue)
What needs to be done How this is done
 * 1) The service charge and progress note will need to be deleted.
 * 2) The user will need to enter a new progress note with the correct client, which will generate a new service charge for the correct client.
 * 1) The user will need to fill out an Avatar Correction Request form and email it to the help desk
 * 2) The help desk trainees will then forward the form to the Medical Records department

Wrong Date
What needs to be done How this is done
 * 1) The service charge will be deleted, and the progress note will remain.
 * 2) The user will have to append the progress note to state that the service charge is deleted
 * 3) The user will need to enter a new progress note with the correct date, which will generate a new service charge for the correct date
 * 1) The user will need to fill out an Avatar Correction Request form and email it to the help desk
 * 2) The help desk trainees will then forward the form to the billing department

Duplicate Note
What needs to be done How this is done
 * 1) The service charge will be deleted, and the progress note will remain.
 * 2) The user will have to append the progress note to state that the service charge is deleted
 * 1) The user will need to fill out an Avatar Correction Request form and email it to the help desk
 * 2) The help desk trainees will then forward the form to the billing department

Wrong Episode
What needs to be done How this is done
 * 1) The service charge will be deleted, and the progress note will remain.
 * 2) The user will have to append the progress note to state that the service charge is deleted
 * 3) The user will need to enter a new progress note for the correct episode, which will generate a new service charge for the correct date
 * 1) The user will need to fill out an Avatar Correction Request form and email it to the help desk
 * 2) The help desk trainees will then forward the form to the billing department