Basic Training Request

When a user requests a basic training, the trainees should do the following

Say “Have you attended a training class for (requested class) already?”
 * 1) Ask: “Do you have an Avatar username and password?”
 * 2) If they say NO: Check the list for requested class. If space is available, Say: “I will register you for the class. Please complete and fax the Account Request Form to us ASAP, so that we can provide your username and password and assign appropriate permissions to you when you come for training. I will email you the form today.” Skip to step 4
 * 3) If they say YES:

-If NO – go to step 4.

-If YES – Say “'You can audit the class. But if the class is full, you are not guaranteed use of PC but can sit with someone.” Go to step 4' Send follow up email: Use the email template (Training Confirmation) and email them the appropriate forms (CBHS User Account form and Credentialing and Verification for Staff ID)
 * 1) Add student information to the class registration list. Be sure to include the name and phone number of the supervisor, program name, adult, child, MH, or SA treatment. Confirm the training class name, date and time.

Correct Forms to Send
For each training confirmation, the TA should send out the CBHS Account Request form. For clinicial classes, the TA should send out the Credentialing and Verification for Staff ID form.

Clinicial classes include: Non-clinical classes include:
 * 1) Adult-Clinical
 * 2) Child-Clinical
 * 3) Residential
 * 1) Admissions